Shipping and Returns
Orders are processed and dispatched within 1-2 business days upon receipt of payment.
Shipping Costs:
- Germany:
- Standard Shipping: €3.90
- Free Shipping: For orders above €90
- Other Countries:
- Shipping costs vary depending on the destination. Please refer to our Shipping Information page for detailed rates.
- European Countries: Czech Republic, Slovakia, Sweden, Norway, Netherlands, France, Denmark, Belgium: €6.70
- Free Shipping: For orders above €120
Delivery Times:
- Germany: 2-4 business days
- Europe: 3-7 business days
- Rest of the World: 7-14 business days
Please note that delivery times may be affected by customs clearance procedures for international orders.
Customs and Import Duties:
For orders shipped outside the European Union (EU), customs fees, import duties, and taxes may be applicable. These charges are the responsibility of the recipient and are not included in the product prices or shipping fees. Please check with your local customs office for more information.
Cancellations and Modifications:
If you wish to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once an order has been processed or shipped.
Cancellation Policy & Revocation Form
Right of Withdrawal:
Consumers are entitled to a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed.
You have the right to revoke this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you (who is not the carrier) has taken possession of the last goods.
To exercise your right of withdrawal, you must inform us (Scentuelle, Breyeller Straße 50, 41334 Nettetal, Germany, Tel.: 021539097985, E-Mail: info@scentuelle.de) by means of a clear declaration (e.g., a letter sent by post, fax, or e-mail) of your decision to withdraw from this contract. You may use the attached sample revocation form, but it is not mandatory.
Consequences of Revocation:
If you revoke this contract, we shall reimburse you for all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise; under no circumstances will you be charged any fees for this repayment. We may withhold reimbursement until we have received the goods back or until you have provided proof of return, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
We shall bear the costs of returning the goods. You are only liable for any diminished value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their nature, properties, and functioning.
Exclusion of the Right of Withdrawal:
The right of revocation expires prematurely in the case of contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery. This includes all perfumes, cosmetics, and skincare products once they have been opened or used.
General Information:
- Please avoid damage and contamination of the goods. Return the goods in their original packaging with all accessories and packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please ensure sufficient protection against transport damage with suitable packaging.
- Please do not send the goods back to us freight collect.
- Note that the aforementioned sections 1-2 are not prerequisites for the effective exercise of the right of withdrawal.
Revocation Form:
If you want to revoke the contract, please fill out this form and send it back.
To:
Scentuelle
Breyeller Straße 50
41334 Nettetal, Germany
E-mail: info@scentuelle.de
I/we () hereby revoke the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service ()
Ordered on () ____________ / received on () ________
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only in the case of notification on paper)
Date
(*) Delete as appropriate
By placing an order with scentuelle.de, you agree to these Payment and Dispatch Terms and Conditions. If you have any questions or concerns, please do not hesitate to contact our customer support team for assistance.
