Shipping and Dispatch
- Orders are processed and dispatched within 1-2 business days upon receipt of payment.Shipping Costs:
- Germany:
- Standard Shipping: €4.95
- Free Shipping: Orders above €90
- Other countries:
- Shipping costs vary depending on the destination country. Please refer to our shipping information page for detailed rates.
- Free Shipping: Orders above €150
Delivery Times:
- Germany: 1-3 business days
- Europe: 3-7 business days
- Rest of the world: 7-14 business days
Please note that delivery times may be affected by customs clearance procedures for international orders.
Customs and Import Duties:
For orders shipped outside the European Union (EU), customs fees, import duties, and taxes may be applicable. These charges are the responsibility of the recipient and are not included in the product prices or shipping fees. Please check with your local customs office for more information.
By placing an order with scentuelle.de, you accept our payment and dispatch terms and conditions. If you have any questions or require assistance, please contact our customer support team at info@scentuelle.de
Monday to Friday from 9 AM to 6 PM CET.
- Germany:
Cancellations and Modifications:
If you wish to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once an order has been processed or shipped.
Cancellation Policy & Revocation Form
- Cancellation policy
Introduction
Consumers are entitled to a right of revocation in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed:
Withdrawal
You have the right to revoke this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.
In order to exercise your right of withdrawal, you must inform us (Scentuelle, Breyeller Straße 50, 41334 Nettetal, Deutschland, Tel.: 021539097985, E-Mail: info@scentuelle.de) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample revocation form for this purpose, but this is not mandatory.
In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.
Consequences of revocation
If you revoke this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
We shall bear the costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the nature, properties and functioning of the goods.
Exclusion or premature expiry of the right of withdrawal
The right of revocation expires prematurely in the case of contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
General Information
1) Please avoid damage and contamination of the goods. Please return the goods to us in their original packaging with all accessories and packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please ensure sufficient protection against transport damage with suitable packaging.
2) Please do not send the goods back to us freight collect.
3) Please note that the aforementioned sections 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.
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Widerrufsformular
If you want to revoke the contract, please fill out this form and send it back.
An
Scentuelle
Breyeller Straße 50
41334 NettetalGermany
E-mail: info@scentuelle.de
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
_______________________________________________________
_______________________________________________________
Ordered on (*) ____________ / received on (*) ________
________________________________________________________Name of the consumer(s)
________________________________________________________Anschrift of the consumer(s)
________________________________________________________Unterschrift of the consumer(s) (only in the case of notification on paper)
_________________________Date
(*) Delete as appropriate
By placing an order with scentuelle.de, you agree to these Payment and Dispatch Terms and Conditions. If you have any questions or concerns, please do not hesitate to contact our customer support team for assistance.
