Payment and dispatch

Payment and Dispatch Terms and Conditions for Scentuelle

Please read the following Payment and Dispatch Terms and Conditions carefully before placing an order with scentuelle.de. By completing a purchase, you agree to these terms.

Payment Methods:

We accept the following payment methods:

  1. Credit Cards: Visa, MasterCard, American Express, PostePay, Cartes Bancaires, 
  2. Klarna Pay Now
  3. Klarna Rechnung
  4. Apple Pay
  5. Ideal
  6. Sofort Banking
  7. KBC/CBC Payment

Please note that all transactions are processed in Euros (EUR).

  1. Shipping and Dispatch:Orders are processed and dispatched within 1-2 business days upon receipt of payment.

    Shipping Costs:

    1. Germany:
      • Standard Shipping: €4.95
      • Free Shipping: Orders above €90
    2. Other countries:
      • Shipping costs vary depending on the destination country. Please refer to our shipping information page for detailed rates.
      • Free Shipping: Orders above €150

    Delivery Times:

    1. Germany: 1-3 business days
    2. Europe: 3-7 business days
    3. Rest of the world: 7-14 business days

    Please note that delivery times may be affected by customs clearance procedures for international orders.

    Customs and Import Duties:

    For orders shipped outside the European Union (EU), customs fees, import duties, and taxes may be applicable. These charges are the responsibility of the recipient and are not included in the product prices or shipping fees. Please check with your local customs office for more information.

    By placing an order with scentuelle.de, you accept our payment and dispatch terms and conditions. If you have any questions or require assistance, please contact our customer support team at info@scentuelle.de

    Monday to Friday from 9 AM to 6 PM CET.

Cancellations and Modifications:

If you wish to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once an order has been processed or shipped.

By placing an order with scentuelle.de, you agree to these Payment and Dispatch Terms and Conditions. If you have any questions or concerns, please do not hesitate to contact our customer support team for assistance.